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Frequently Asked Questions

See what other learners have asked before!

Want to know more about Code Ana’s education before enrolling for a course? Enrolled and ran into issues? Hopefully, these frequently asked questions and their answers will help you out. 

General Course Questions
What course do I need to take?

We offer a lot of education and always adding more! 

Typically, if you need an training about epi and anaphylaxis for work, our Online Epinephrine Training Program is the way to go. 

If you are a school nurse, administrator, or leader  looking to learn about medical emergency response planning and protocol builder, check out our Med-E Ready Program

Want to know more? Check out what we have written about our courses on our blog HERE

Think you have a specific need or question, contact us

How do I find my lost enrollment email?

If you were enrolled in a course but never received a confirmation, don’t fret! As our system sends so many emails, things can get sent to “spam” folders frequently.

The fastest way to get access is to reset your password from the login page. If that does not work, please contact us so we can help! 

Why are some courses free and some are paid?

As a non-profit, we try to ensure that our education is as budget friendly when we have to charge at all. Our paid courses are typically  courses that have certifications attached to them as certifications cost money for us. These courses also allow us to keep our organization going – we think of the payment as a donation, not a payment!

Epinephrine & Anaphylaxis Certifications
I took the course. Where is my certificate?

If you have completed one of our courses with a certificate, you can find it in the learning portal! 

After completing the course, return to your dashboard and click on the completed course.

You will see “Get a copy of your certificate” in the right corner! 


What do I do if I have already taken your course but need a new certification?

We created our Refresher course just for this situation! The certifications are good for two years as evidence-based information is constantly being updated. If you took our original program two years ago, the Refresher course is approved in all the same places and covers all the same information you need!

How long does the Epinephrine Certification course take?

Currently, our course takes around 40 minutes to complete. There is lots of education – in both text and video form – for you to learn about recognizing and responding to anaphylaxis, along with focuses on venom and other parts of allergy.

Is your course approved in my state?

We have been explicitly approved in the following states: Arkansas, Colorado, Illinois, Louisiana, Michigan, Minnesota, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, and Washington. 

We work with other states frequently and some have blanket approvals for epi education. If you have questions about your state, let us know!

How can I purchase more than one course?

If you need to purchase multiple courses for your staff, we can set up a bulk payment for you! 

This set up allows for you to purchase as many courses as you need all at once and your staff will use the code to get certifications in their own name. 

Need to set up a bulk payment? Reach out! 

Can I purchase a course for someone else?

Yes! You can use “Send as a gift” feature at checkout to send it to anyone you want to take the course.

This is a great feature if you want to make sure a family member, nanny, or babysitter gets educated to care for your child!

If you need to purchase a course for a staff member, we recommend setting up a bulk payment as that allows for future purchases as well. 

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